Privacy Policy / Gopniyata Niti
1. Data Fiduciary
GadFly / NyayMitra ("we", "platform") aapka personal data Digital Personal Data Protection Act, 2023 ke principles ke anusaar process karta hai.
2. Data We Collect
- Identity: Name, phone (PIN login), email (optional), state, district, village, PIN code, birth year (recovery)
- Account: Role (customer/professional), terms acceptance timestamp, language preference
- Documents: Files uploaded to Document Vault (PDF, images)
- Transactions: Orders, payments metadata, wallet history
- Technical: IP address, device/browser logs (security & fraud prevention)
- Communications: AI chat history, support messages, security audit logs (PIN recovery)
3. Purpose of Processing
- Account creation, authentication (4-digit PIN — koi SMS OTP nahi)
- Matching users with professionals by location
- Order fulfilment, escrow, refunds
- Legal health score, notifications, customer support
- Platform security, abuse prevention, legal compliance
4. Sharing with Third Parties
We do not sell your personal data. We may share with:
- Registered professionals (only data needed for your order)
- Payment processors (Razorpay)
- Cloud/hosting providers (Hostinger, etc.)
- Government/law enforcement when legally required
5. Retention
Data tab tak rakha jata hai jab tak account active hai ya law require kare. Documents/orders tax & legal record ke liye minimum period retain ho sakte hain.
6. Your Rights (DPDP)
- Access, correction, update via Profile/Settings
- Withdraw consent (account delete request)
- Grievance: privacy@gadfly.in — 30 days response target
7. Security
HTTPS, JWT auth, PIN hashing, access controls, protected document URLs. No system 100% secure — aap PIN/account share na karein.
8. Children
Platform 18+ ke liye hai. knowingly minors ka data collect nahi karte.
9. Grievance Officer (IT Rules 2021 & DPDP Act 2023)
As required under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, NyayMitra has designated a Grievance Officer for privacy-related concerns:
- Designation: Grievance Officer — NyayMitra / GadFly Legal
- Contact Email: grievance@gadfly.in
- Privacy Officer: privacy@gadfly.in
- Platform URL: https://nyaymitra.gadfly.in
- Acknowledgment: Within 24 hours of receiving complaint
- Resolution target: Within 15 days of acknowledgment
Complaints regarding data privacy, data access, correction requests, or consent withdrawal should be sent to grievance@gadfly.in with subject line: "Privacy Grievance — [Your Phone/ID]"
10. Data Retention
Account data jab tak account active hai tab tak rakhte hain. Orders, wallet ledger, uploaded documents — minimum 7 saal (legal/tax compliance). Delete request par 30 din ke andar process (backup cycle ke baad puri wipe guarantee nahi).
11. Cookies & Local Storage
Hum sirf functional storage use karte hain: login JWT (nm_token localStorage), preferences, disclaimer acceptance. Third-party analytics cookies abhi nahi. Browser se localStorage clear karke logout effect ho sakta hai.
12. Contact
Support: support@nyaymitra.gadfly.in · General: support@gadfly.in