Terms of Use / Upyog Ki Sharten
1. Acceptance / Swikriti
Login, registration, ya kisi bhi service ka upyog karke aap in Terms, Privacy Policy, aur Legal Disclaimer se bind hote hain. Agar agree nahi hain to platform ka upyog na karein. Aap confirm karte hain ki aap 18 varsh ya usse adhik hain aur legally contract kar sakte hain.
2. Nature of Service
- NyayMitra users aur independently registered professionals ke beech marketplace / intermediary ka kaam karta hai.
- Professionals (Advocate, CA, CS) independent contractors hain — NyayMitra unke employer nahi hai.
- NyayBot (AI) sirf general information aur category suggestion ke liye hai — case-specific legal advice nahi.
- Platform kisi case ka outcome guarantee nahi karta — court, authority, ya professional ka result case par depend karta hai.
3. User Responsibilities / Aapki Zimmedari
- Aap sahi aur sachchi information denge — galat ya dhokadhadi information se hone wale nuksan ki zimmedari aapki hogi.
- Aap apne legal decisions, documents, court actions, police/FIR steps, tax filings ki final zimmedari khud lenge.
- Platform ya AI ke basis par bina qualified professional se consult kiye koi bada legal step (FIR, court case, property transfer, bail, etc.) lene ka risk aapka hai.
- Aap platform ko illegal activity, fake documents, ya doosron ko nuksan pahunchane ke liye use nahi karenge.
- Aap apna 4-digit login PIN kisi aur ko share nahi karenge.
4. No Attorney-Client Relationship
NyayMitra ke saath aapka relationship attorney-client (vakil-muvakil) nahi hai jab tak koi registered professional alag se engagement letter / agreement na kare. Platform par chat, bot, ya support messages legal advice nahi maani jati.
5. Payments, Escrow & Refunds
- Payments platform ledger / Razorpay gateway ke through record hote hain jab live ho.
- Service complete hone par professional ko release; dispute par refund policy apply hogi.
- Platform fee (commission) service price mein included ho sakta hai — checkout par dikhaya jayega.
6. Limitation of Liability / Dayitva Ki Seema
To the maximum extent permitted under Indian law, NyayMitra / GadFly aur uske directors, employees, agents:
- Professional ki negligence, delay, misconduct, ya galat advice ke liye liable nahi honge.
- User ke apne actions (galat FIR, galat document, tax default, criminal liability, arrest, imprisonment, fine) ke liye liable nahi honge.
- AI/bot errors, incomplete information, ya third-party API failures ke liye liable nahi honge.
- Total liability, agar kisi bhi reason se court order ho, last 12 months mein user dwara platform ko paid fees tak limited hogi (ya ₹1,000 jo bhi kam ho), except jahan law prohibit kare.
7. Indemnity / Pratikar
Aap NyayMitra / GadFly ko indemnify karenge — kisi bhi third-party claim, legal action, penalty, ya loss se jo aapke galat information, illegal use, Terms violation, ya professional ke saath aapke dispute se utpann ho.
8. Intermediary Status (IT Act)
Platform Information Technology Act, 2000 ke under intermediary ke roop mein kaam karta hai. User-generated content aur third-party professional services ke liye applicable safe harbour provisions apply hongi, subject to valid legal notices aur compliance.
9. Suspension & Termination
Fraud, abuse, fake orders, ya Terms violation par bina notice account suspend/terminate ho sakta hai. Outstanding wallet balance applicable policy ke under process hoga.
10. Dispute Resolution
Pehle support@nyaymitra.gadfly.in par likhit complaint. Na suljhe to arbitration under Arbitration and Conciliation Act, 1996 — seat: New Delhi, India. Courts at New Delhi shall have exclusive jurisdiction subject to arbitration clause.
11. Changes
Terms update ho sakte hain — updated date site par dikhegi. Continued use = acceptance.
12. Grievance Officer (IT Rules 2021)
As mandated under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer:
- Designation: Grievance Officer — NyayMitra / GadFly Legal
- Email: grievance@gadfly.in
- Legal queries: legal@gadfly.in
- Acknowledgment: Within 24 hours
- Resolution target: Within 15 days of receipt
Disputes regarding platform services, orders, payments, or professional conduct should first be addressed to grievance@gadfly.in before initiating legal proceedings.
13. Contact
Legal: legal@gadfly.in · Support: support@nyaymitra.gadfly.in
Note: Ye document standard platform terms hain. Aapki specific situation ke liye registered advocate se consult karein.